Ranked Highest for Customer Satisfaction for the Third Time by J.D. Power and Associates- 2013
Berkshire Hathaway HomeServices Real Estate Ranked Highest for Customer Satisfaction in Three Segments of J.D. Power and Associates 2013 Home Buyer/Seller Study
(Las Vegas, NV) – Berkshire Hathaway HomeServices Real Estate, an HSF Affiliates LLC company, and Berkshire Hathaway HomeServices Americana Group, REALTORS® announced that the BHHS Real Estate affiliate network ranked highest for customer satisfaction in three of the four segments included in J.D. Power and Associates’ annual Home Buyer/Seller Satisfaction Study. The network scored highest in Repeat Home Buyer, First-Time Home Buyer, and First-Time Home Seller categories. It ranked third in the Repeat Home Seller segment.
The sixth annual study measures customer satisfaction among the nation’s largest real estate brokerage companies. Overall satisfaction is gauged across four factors of the home-buying experience: agent/salesperson, real estate office, closing process, and variety of additional services. Seller satisfaction is evaluated through the same four factors plus marketing.
Among repeat home buyers, BHHS Real Estate scored 829 on a 1,000-point scale, performing particularly well in agent/sales person, variety of additional services and closing process. The network tallied 811 points among first-time home buyers, showing strength in all factors. BHHS Real Estate scored 809 points in the First-Time Home-Seller segment, drawing strong marks for marketing and closing process. This represents the third time in six years BHHS Real Estate ranked highest in seller satisfaction including recognition in 2008 and 2010.
“Berkshire Hathaway HomeServices Real Estate stands for quality and consistency in neighborhoods across America,” said Earl Lee, network president and CEO of HSF Affiliates LLC. “Buyers and sellers alike appreciate our affiliates’ market leadership and our agents’ skill and innovation.”
Lee added that the BHHS Real Estate network enjoys one of the industry’s highest average selling prices and that its agents stand out as local-market experts. “Affiliate to affiliate, BHHS Real Estate sales professionals have a strong work ethic and drive for client satisfaction. These prestigious awards further underscore our agents’ success and the quality of our network.”
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The team at Berkshire Hathaway HomeServices Americana Group, REALTORS® works hard to exceed the expectations buyers and sellers alike, explained Mark Stark, broker/owner, BHHS Americana Group, REALTORS®. “In today’s market, our clients require all the expertise and service we can offer. Through our knowledge, innovation and guidance we maximize the home-buyer/home-seller experience to ensure our clients’ needs are met.”
Among other survey findings:
- First-time home buyers and sellers are most influenced by a company’s good reputation and the recommendations they receive from friends, family and colleagues.
- More than one-third (35%) of first-time home buyers and 27% of first-time sellers indicate they selected their real estate company based on its reputation.
- 28% of first-time home buyers and 27% of first-time sellers selected their company based on recommendations.
- Overall satisfaction with real estate companies is higher among repeat customers compared to first-time buyers or sellers.
- Suggesting better times in residential real estate, the percentage of first-time home sellers increased to 44% in 2013 from 30% in 2012.
- The percentage of first-time home buyers also increased significantly, 49% in 2013 vs. 40% a year ago.
The 2013 Home Buyer/Seller Study includes 4,371 evaluations from 3,930 respondents who bought or sold a home between March 2012 and April 2013.
About Berkshire Hathaway HomeServices Real Estate and HSF Affiliates LLC
Berkshire Hathaway HomeServices Real Estate is a part of the HSF Affiliates LLC real estate brokerage family, which includes Real Living Real Estate. BHHS Real Estate franchisees are independently owned and operated.
HSF Affiliates LLC, based in Irvine, Calif., is a joint venture of HomeServices of America and Brookfield Asset Management.
Berkshire Hathaway HomeServices, the BHHS logo are service marks of BHHS and its related entities and are used under license with no other affiliation with Berkshire Hathaway HomeServices.
About Berkshire Hathaway HomeServices Americana Group, REALTORS®
Americana Holdings, which includes Berkshire Hathaway HomeServices Americana Group and BHHS Arizona Properties, is the fourth largest BHHS Real Estate franchise in the country. Combined, this award-winning company has 21 offices and nearly 2,000 real estate sales executives. It is home to some of the country’s top-selling real estate professionals and has been recognized by JD Power and Associates multiple times for its commitment to customer service.
BHHS Americana Group was ranked #26 in RIS Media’s 24th Annual Power Broker Survey of the country’s top 300 real estate companies http://remag.rismedia.com/t/14873.
In 2012 BHHS Americana Group was named a “Best Place To Work” in Southern Nevada and was included in the prestigious Inc. 5000 listing of America’s top private companies. BHHS Americana Group also houses a fully accredited real estate school with free Continuing Education classes every month.
Through its real estate brands, BHHS Real Estate has nearly 80,000 real estate professionals in more than 2,800 locations across North America. Its global footprint spans North America, the United Kingdom, France, China, Singapore, India, Brazil and Australia, and includes more than 2,500 employees worldwide.
For more information, visit www.bhhsnv.com or call 702-796-7777.
About J.D. Power & Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit jdpower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
For Immediate Release Contact: Sarah Thornton
July 18, 2013 PH: 702-239-0785; sarah@sarahthorntonpr.com